- Order related
Q1: How do I place an order?
A: You can browse our website, select the furniture you like, click the “Add to Cart” button, and then follow the instructions to checkout.
Q2: When can I receive my order?
A: The delivery time of the order depends on several factors, including your delivery address and inventory. Generally, you will receive the goods within 5-10 business days after placing the order. We will provide tracking information via email so that you can always know the status of your order.
Q3: Can I change or cancel a submitted order?
A: If you want to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to meet your request, but please note that once the order is shipped, you will not be able to cancel it.
- Payment method
Q4: What payment methods can I use?
A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and third-party payment platforms. All payments are processed through a secure payment gateway.
Q5: How can I ensure that the color and size I choose are accurate?
A: We provide detailed size and color information on the product page. It is recommended that you read the description carefully and contact online customer service if you have any questions.
- Return Policy
Q7: Can I return the product?
A: Yes, we offer a 30-day return policy. If the product you received is defective or does not meet your expectations, please contact us within 30 days for return or exchange.
Q8: Do I need to bear the shipping cost for the return?
A: If the product you return is due to an error caused by us (such as damage or wrong shipment), we will bear the shipping cost. If the return is due to personal reasons, the shipping cost is borne by the customer.
- Product Care and Repair
Q9: How do I clean and maintain my furniture?
A: We recommend that you follow the care guidelines for the specific furniture. It is generally recommended to wipe with a soft damp cloth and avoid using strong detergents or abrasive materials. For more advice, please refer to the product manual or contact customer service.
