We are committed to providing quality service and products. If you are not satisfied with the product you purchased or the size is not suitable, we are happy to provide you with a refund or exchange service.
Refund application conditions
Refund time limit: You can apply for a refund within 30 days of purchase.
Eligible for refund:
The product is damaged or has quality problems.
The size of the product received does not match the size you ordered.
Non-refundable situations:
Customized products, promotional products or special products are not supported for refunds unless there are quality problems.
Refund application process
Contact customer service: Please email pulse@urbanpicksshop.com and provide the order number, product name and refund reason.
Return requirements: The customer service team will guide you on how to return the product, usually requiring the product to be unused and in the original packaging, and attached with proof of purchase.
Refund processing time: Once the returned product is received and confirmed to be eligible for a refund, we will process your refund request within 5 working days.
Refund method
The refund will be refunded to the original payment method, or a store gift card will be provided at your choice.
Special case handling
Customized products: Customized products are generally not supported for refunds unless there are quality problems.
Promotional items and special-priced items: Promotional items and special-priced items generally do not support refunds unless there are quality issues.
Disclaimer
We reserve the right to interpret and modify this policy within the scope permitted by law.